Capoeira Shop Shipping Condition:
In order to offer you the best possible service, all our parcels are dispatched within 1 to 2 working days. If the order is placed before noon, the package is usually sent the same day. If the order is placed on a Saturday or Sunday, it will be shipped on Monday (carrier closed the weekend).
We pay particular attention to the packaging of our products (100% recyclable) to guarantee you a reception in the best conditions. Calabashes and other fragile products are systematically protected in bubble wrap and double fluted cardboard for optimum protection. The books too, often collectible, are well protected not to arrive horny because of the transport. We also add red labels "FRAGILE" !!! In short, you can rest easy. We invite you anyway to check the integrity of your package upon receipt to avoid any dispute with the carrier. Whatever happens, you can contact us if necessary.
- In France, La Poste, Chronopost, DPD Group or Inpost (Mondial Relay) will ensure delivery. For maximum security, the shipment is tracked, sometimes with signature, depending on the value and/or the carrier. For each package shipped, a tracking number is sent to you by email. You can thus follow the journey of your package. In case of absence, a transit advice note will be left in your box, you can choose to be re-delivered or to collect your package at the post office. Delivery within 3 to 5 working days after dispatch (up to 7 working days with Mondial Relay).
For the other countries, the operation is identical but it is the postal service of the country of the recipient which will take care of the delivery. The time varies depending on the destination. Usually 3 to 5 days for Europe, 5 to 10 days for the USA (USPS) and around 10 to 20 days for the rest of the world.
Note that for Latin America (except Brazil), delivery times can be really long. Count several weeks or even months in some cases. Consult us for more information.
For Brazil, the delay is generally 2-3 weeks.
ATTENTION: For deliveries outside the EU zone (European Union) taxes and or import costs may be claimed by the customs of your country. See the import conditions with your country's customs.
Condition of return :
You have a period of 14 days from receipt of your order to return your items and be reimbursed. This time may be extended depending on the situation (contact us).
CapoeiraShop will cover the cost of return if the product is defective or not in accordance with your order. In other words, if the error comes from CapoeiraShop, the return is free.
All returned products will be subject to control. They must be unused (new), with the label and in their original packaging, in order to be marketed again on our site.
To make a return, go to your customer area (order history) or contact us.
For any questions, you can contact us by email or phone. We remind you that the satisfaction of our customers comes first. We do our best to satisfy you.
Thank you for your confidence!