🛍️ About Capoeira Shop
Q: What does your shop offer?
A: CapoeiraShop.fr is an online store dedicated 100% to capoeira. We offer handcrafted Brazilian instruments (berimbau, atabaque, pandeiro...), capoeira clothing (pants – abada, t-shirts, cords), books, and accessories. We ship worldwide.
Q: Where are you based?
A: We are a French team based in Portugal and ship our products worldwide with tracking.
For more information about our company, visit this page: https://www.capoeirashop.fr/en/content/4-whois
📦 Orders & Shipping
Q: What are the delivery times?
A: Orders are shipped within 24 to 48 business hours. Delivery times vary depending on the destination (2 to 5 business days for Europe).
Q: Can I track my order?
A: Yes. Once shipped, a tracking link is sent by email to follow your package in real time.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs adjust automatically at checkout.
Q: Which carriers do you use?
A: We mainly work with DPD and its partners, Chronopost, Colissimo, and the national postal service depending on the country and options chosen.
For more information about shipping and packaging, visit this page: https://www.capoeirashop.fr/en/content/7-shipping-condition
💳 Secure Payment
Q: What payment methods do you accept?
A: We accept payments from over 190 countries: credit cards (Visa, Mastercard, American Express...), Paypal, bank transfer, as well as local and international payment solutions (Ideal, Sofort, Przelewy24, MyBank, Giropay, Eps, Bancontact, etc.). Your payment security is guaranteed by world-leading online payment platforms.
Q: Are payments secure?
A: Yes, all transactions are processed through secure platforms compliant with PCI-DSS standards.
👕 Products & Sizes
Q: How do I choose the right size for pants (abada)?
A: Please consult our size guide. If in doubt, contact us by email or WhatsApp with your height and weight, and we will advise you.
Q: Are the products made in Brazil?
A: Most of our instruments and clothing are made by artisans and capoeira masters in Brazil, following fair trade principles. The origin is indicated on each product page.
Q: Can I customize an item?
A: Some items (dobrão, pants, t-shirts, etc.) can be customized. Contact us for a quote.
🔁 Returns & Exchanges
Q: How do I return a product?
A: You have 14 days to change your mind. The product must be new, unused, and in its original packaging. Submit your return request through your customer account.
Q: Who pays for return shipping?
A: If the product is correct but doesn’t suit you, return shipping costs are your responsibility. If we made a mistake, we cover the costs.
Q: When will I be refunded?
A: Once the return is received and verified, the refund is processed within 2 to 5 business days using the original payment method.
For more information about return conditions, visit this page: https://www.capoeirashop.fr/en/content/7-shipping-condition
📩 Customer Service
Q: How can I contact you?
A: You can write to us at contact@capoeirashop.fr, use our contact form, or WhatsApp (the fastest way). Quick response (within 24 business hours max).
Q: Do you have a good reputation?
A: Yes! Since 2013, we have shipped thousands of orders worldwide and have over 1000 certified customer reviews, with an average rating of 4.8/5 on Trustpilot (check our reviews on their official site). Also check the list of our client partners here:https://www.capoeirashop.fr/en/content/9-partners